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Trusted Shops, How it Works
At PrimeLicense, we understand the importance of providing you with a safe and reliable shopping experience.
That's why we've partnered with Trusted Shops to offer Trusted Shops Purchase Protection, a service that extends warranty coverage and offers numerous benefits to make your purchase even safer. Here is a detailed description of how the Trusted Shops Guarantee works and its main benefits.
What is the Trusted Shops Guarantee?
What Is the Trusted Shops Guarantee?
The Trusted Shops Guarantee is a buyer protection service offered by Trusted Shops, a well-established European trustmark and review platform for e-commerce websites. With over 32,000 certified online shops across Europe and the UK, and more than 45 million consumer memberships, it's one of the most recognized buyer protection systems in Europe.
Here's what it covers:
- Purchase protection: When you buy from a store certified by Trusted Shops, your order is automatically protected up to €2,500 (or £2,500 in the UK) at no cost to you
- Refund guarantee: If the shop doesn't deliver your order, delivers the wrong item, refuses a legitimate refund, or goes out of business, Trusted Shops steps in and reimburses you
- Independent trustmark: Stores must maintain a 4.0+ rating and pass legal, financial, and customer-service checks before they can display the Trusted Shops Seal of Approval
- Verified review system: Customer reviews are Google-certified and can appear in search results as star ratings, with only actual customers able to leave reviews
How It Works?
PrimeLicense has successfully passed Trusted Shops' rigorous certification process and earned their seal of approval. This certification process includes legal, financial, and customer service evaluations, plus ongoing monitoring to maintain quality standards.
When you shop on our website, your purchase gets automatic protection through the Trusted Shops Guarantee at absolutely no extra cost:
Automatic activation
Each order is automatically protected up to €2,500 as soon as you complete your purchase — no registration required Buyer Protection Basic - a free service. What is the benefit for me? – Help - Trusted Shops
Trustbadge confirmation
You'll see our Trustbadge widget throughout the site showing our Trustmark, your protection status, and our customer rating. After purchase, you'll receive a confirmation email with your protection details, including coverage amount and duration
30-day protection period
Your purchase is protected for 30 days from the order date, giving you peace of mind during the most critical period Trusted shops buyer protection? — MoneySavingExpert Forum
Step-by-Step Claims Process
If something goes wrong with your order, here's exactly how the protection works:
Step 1: Contact us first!
Try to resolve the issue directly with PrimeLicense through our normal support channels. We have extented 30 days money back gurantee and this is the fastest way in cse you want to get a refund.
If you decide to proceed with TrsutedShops...
Step 2: - File your claim
Log into your My Trusted Shops account and submit your refund request before the 30-day protection period expires
Step 3: Provide documentation
Submit all necessary receipts and evidence within 7 calendar days of filing your claim
Step 4: Trusted Shops investigation
Trusted Shops contacts us about your complaint and reviews all documentation to determine if your case is covered
Step 5: Resolution
If approved, Trusted Shops first asks us to provide the refund. If we don't respond within 7 calendar days, Trusted Shops refunds you directly
Additional Benefits You Get
Geographic coverage: Available to buyers residing in the EU, EEA, Switzerland, and the UK Buyer Protection Basic - a free service.
No payment method restrictions: Your protection applies regardless of how you paid — credit card, debit card, PayPal, bank transfer, or any other method Buyer Protection - Trusted Shops EN-EU
Account management: Track all your protected orders and protection details in your personal My Trusted Shops account Buyer Protection Basic - a free service. What is the benefit for me? – Help - Trusted Shops
Extended protection available: For purchases over €2,500, you can purchase additional coverage for a small fee
Multiple order protection: No limit on how many orders you can protect — each purchase gets automatic coverage Buyer Protection - Trusted Shops EN-EU
Detailed FAQ
Do I need to activate the guarantee myself?
No — it's automatically applied with every purchase from any Trusted Shops certified store Buyer Protection Basic - a free service. What is the benefit for me? – Help - Trusted Shops
Where can I see my guarantee details?
Check your order confirmation page and the follow-up email for all protection specifics, including your protection number and coverage amount.
How long am I protected?
Usually 30 days from your order date, but your purchase email confirms the exact coverage period
What if my issue isn't covered?
Guarantee and warranty cases are expressly not covered by Buyer Protection Trusted shops buyer protection? — MoneySavingExpert Forum, but you still have standard consumer rights and our regular customer service.
Can I cancel my protection?
The basic protection is free and can be cancelled at any time, though there's usually no reason to do so Buyer Protection Basic - a free service. What is the benefit for me? – Help - Trusted Shops
What's the maximum coverage?
€2,500 per order automatically, with options to increase coverage for larger purchases Buyer Protection Basic - a free service. What is the benefit for me? – Help - Trusted Shops
Who pays for this protection?
PrimeLicense covers all costs associated with providing this protection to our customers — it's completely free for you.
This comprehensive protection system is just one more way PrimeLicense ensures you can shop with complete confidence, backed by one of Europe's most trusted buyer protection services.
How do I receive confirmation that my purchase is protected by Trusted Shops insurance?
- You will then receive the guarantee via e-mail:
- By pressing the "View Guarantee" button, you will be asked to choose a password to create an account on Trusted Shops, to which you will log in.
- Within your account you will have all the information to manage your warranty, make requests about it, or leave a review.
Our Certification
Our online store is independently verified according to consumer law.
PrimeLicense has received the "Trusted Shops" seal of approval. This seal, is granted only to online stores that meet high quality criteria.
These criteria are based on European directives governing online commerce. For example: supplier identification, data privacy and security, price transparency, customer service, right of withdrawal, buyer protection and so on.
Authentic reviews from real customers
How is the customer service in case of problems? Are delivery times met? Does the product match the description?
Reviews help us provide better and better service and help you find a reliable answer to your questions and evaluate your purchase. The authenticity of reviews is such only if they are guaranteed by a certifying body, this is the task of Trusted Shops.
You have the assurance of authentic reviews written by real customers. You have the assurance that you are buying from a safe, customer-focused site, with an even triple guarantee of getting a refund in the event that what you purchased does not satisfy you, in the event that you do not receive the products you ordered, and in the event that any return is not refunded.
