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FAQs

These answers might help.

How do I get my product key?

After you paid for your order, in a few minutes you will receive an email with:
1) your product activation key
2) a software download link from the official website of the vendor
3) easy-to-follow manuals for installation and activation

Can I get help with installation/activation?

For any technical assistance you may require, our dedicated support service is at your disposal, provided at no additional cost and included in your purchase. Please refer to the dedicated customer service section here.

What if my key does not work?

Should you encounter any challenges with the key or activation process, we will promptly evaluate the situation and, as appropriate, facilitate returns with a new digital product. However, we strongly advise reaching out to our dedicated customer support service here for assistance.

Can I return or exchange the license key?

Following your order, you have a grace period of 30 days to initiate a return or exchange for the product, and this can be done without any inquiries. For detailed information regarding our returns and refunds policy, kindly click here.

Where can I find the software specifications and requirements?

All the specifications and requirements are listed on the bottom of each product page, beside the description, or you can check on the official website of the vendor.

Is your software authentic?

As an accredited Microsoft partner, we guarantee the authenticity and legal compliance of our software licenses. PrimeLicense assures you of obtaining genuine products directly from Microsoft. For comprehensive details regarding the origin and nature of our licenses, refer to this link.

Are the software licenses valid for any country?

Most of our software licenses are available either globally or limited to Europe.

Can I order a hardcopy DVD/CD disc of the software I purchased?

We care about our planet!

We only offer digital software licenses for ecological reasons: by selling digital licenses instead of physical copies, we aim to reduce the environmental impact associated with manufacturing, packaging, and shipping physical discs.

This approach aligns with our commitment to sustainability and reducing waste. We appreciate your understanding in this matter. If you have any further questions or need assistance with the software, please let us know.