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Trusted Shops Buyer Protection
At PrimeLicense, we understand how important it is to provide you with a safe and reliable shopping experience.
That's why we've partnered with Trusted Shops to offer Purchase Protection, a service that extends your warranty coverage and provides numerous benefits to make your purchase even safer.
Customer satisfaction is one of the most important aspects of our business, and we take all reviews left by PrimeLicense customers seriously in order to continuously improve our service. Thanks to our dedication and your trust, we’ve become a leader in the software resale industry, with thousands of positive reviews on the most popular independent platforms.
For this reason, we’ve partnered with Trusted Shops to offer customer protection that extends warranty coverage, provides numerous benefits, and makes your purchase even safer.
What is Trusted Shops?
Trusted Shops is the go-to resource for many European shoppers who check reviews of their favorite brands before making any online purchases. The platform provides customers with a portal to share their shopping experiences through independent reviews. This transparency allows you to make informed decisions based on feedback and ratings from other shoppers, ensuring you choose a reputable and reliable online store.
PrimeLicense has been a certified member of Trusted Shops since May 30, 2023, with over 750 reviews and an overall rating of 4.78 out of 5 stars.
What is the Trusted Shops Buyer Protection?
The Trusted Shops Buyer Protection is an optional service that you can select during the checkout process when making a purchase from our store. It extends the warranty coverage for the product you purchased, going beyond the manufacturer’s standard warranty: it provides you with greater protection and peace of mind for 30 days, covering your purchase up to €2,500.
In addition to warranty coverage, Trusted Shops is committed to your satisfaction: if for any reason we fail to fulfill our obligations—such as delivering the product or providing adequate support—Trusted Shops will step in to resolve the issue and protect your interests.
The Trusted Shops Buyer Protection is available to buyers residing in the European Union, the European Economic Area, Switzerland, and the United Kingdom.
What do I need to do to activate my Trusted Shops Buyer Protection?
The Trusted Shops Buyer Protection applies to every purchase you make on PrimeLicense. All you have to do is:
- Add a product to your cart
- Complete your purchase
- On the order confirmation page, you’ll find the Trusted Shops purchase protection certificate
Customer Service
With the Trusted Shops Buyer Protection, you have access to dedicated customer service. If you encounter any issues with your purchase or need assistance with the warranty claim process, Trusted Shops’ expert and helpful support team is just a phone call or message away.
We value your satisfaction and want to ensure that your shopping experience with us is exceptional from start to finish. By offering the Trusted Shops Buyer Protection, we aim to provide you with additional protection, support, and confidence in your purchasing decision.
At PrimeLicense, we are committed to providing reliable products and exceptional customer service. With the Trusted Shops Buyer Protection, we do everything we can to offer you a worry-free shopping experience, knowing that your purchase is protected beyond the standard warranty period. Shop with confidence, knowing that your satisfaction is our top priority
How can I confirm that my purchase on PrimeLicense is covered by Trusted Shops insurance?
You will receive your warranty via email: when you click the“View Warranty” button, you will be asked to choose a password to create an account on Trusted Shops.
Once you log in, you’ll find all the information you need in your account to manage your warranty, submit warranty claims, or leave a review.
Our Trusted Shops Certification
PrimeLicense meets all Trusted Shops quality criteria and has received the seal of approval—awarded only to high-quality online stores—along with an official certificate.
The criteria for obtaining this trustmark are based on European directives governing online commerce:
- Verified identity, monitored on an ongoing basis
- Secure and encrypted data transmission
- Clear and understandable ordering process
- Consumer protection and care, with a return policy free of unreasonable exceptions
- Transparent presentation of products, services, and prices at checkout
- Order confirmation via email
These are the factors that have enabled us to earn the Trusted Shops “Trustmark” a benefit that extends from the seller to the consumer: when you purchase software on PrimeLicense, you’re entitled to Trusted Shops’ buyer protection up to €2,500.
Authentic reviews from real customers
What is the customer service like if there are any issues? Are delivery times met? Does the product match the description?
Reviews help us provide an ever-improving service and help you find reliable answers to your questions and evaluate your purchase. Reviews are only authentic if they’re guaranteed by a certification body—that’s what Trusted Shops does.
You can be sure that the reviews are authentic and written by real customers. You can be sure you’re shopping on a secure, customer-focused site, with a triple guarantee of a refund if you’re not satisfied with your purchase, if you don’t receive the products you ordered, or if a return isn’t refunded.