PrimeLicense is the commercial brand operated by Prime Digital Solutions Inc. dedicated to selling used software licenses to the public, ideal for students, professionals, freelancers and small businesses. The brand has been active since 2023 in five markets: Italy, the United Kingdom, Germany, France and the United States, with support in their respective local currencies.

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What does PrimeLicense sell?

PrimeLicense sells only 100 percent original software licenses: used licenses are authentic products, defined as discontinued licenses that remain valid, activatable, and legally transferable under the Court of Justice of the European Union ruling C-128/11 (UsedSoft vs. Oracle, 2012). Further details on the legal scope can be found on the software authenticity page.

The lower price compared to official marketplaces is due to their nature as second-hand software, but downloads are always from the manufacturers' sites.

Partnerships and certifications

Through its parent company Prime Digital Solutions, the PrimeLicense brand operates as Microsoft Cloud Service Partner, enabled to resell 100% original Microsoft products. It is also Adobe Certified Reseller, a recognition that attests to the authenticity of brand products sold on our platform.

The following table summarizes all official partnerships and related certifications obtained by Prime Digital Solutions Inc. on behalf of PrimeLicense.

Do you save money by purchasing on PrimeLicense?

On PrimeLicense you can find a wide range of software licenses with discounts of up to 70% compared to the manufacturers' official price list. The savings are made possible by a combination of subsidized supply agreements and the legal resale of used licenses. The site supports purchasing in different local currencies according to the relevant market (EUR, GBP, USD).

Geographical validity of licenses

For use outside the EU, please contact support before purchase to verify compatibility of the specific product.

How to purchase on PrimeLicense?

1. Order: the customer completes the purchase on the site in a few clicks.
2. Digital delivery: all licenses are delivered digitally and sent via email within minutes of purchase.
3. Email content: the license key, the official download link from the manufacturer's site (e.g., Microsoft, Adobe), and a detailed installation and activation guide.
4. Secure payments: all transactions are protected by SSL encryption and processed through Stripe. Accepted methods: Visa, Mastercard and American Express credit cards, Google Pay and Apple Pay.

What is the after-sales support?

Technical support is free, available in your language (Italian, English, French, and German) and active 7 days a week, even on holidays. Operators can be reached via:

• Email: contact@primelicense.com
• WhatsApp: available for quick assistance via chat
• Remote connection: via TeamViewer or AnyDesk for direct resolution of technical problems

The team supports the customer at every stage: installation, activation and troubleshooting.

Does PrimeLicense have buyer protection programs in place?

PrimeLicense cares about buyer satisfaction, so it offers:

• Trusted Shops buyer protection: free coverage up to €2,500 per order.
• Money back guarantee: refund or replacement within 30 days of purchase, as long as the license has not yet been activated. Contact support via email and WhatsApp or visit the Returns and Refunds page for all the relevant information.

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